Booking, Cancellation & Service Policy

Scheduling Appointments

To schedule an appointment, you may book through our app, contact us via WhatsApp at (876) 575-4367, or reach us through our social media platforms.

When booking, please provide your full name, a valid email address, and the location details for the service.

For detailing projects, a minimum 20% deposit is required to secure your booking.

Confirmation

After booking, you will receive an invoice and booking confirmation through our booking app, along with the date, time, and location of your appointment. Please review and confirm the accuracy of these details upon receipt.

Payment Methods

Our preferred method of payment is direct deposit or online bank transfer to Bank of Nova Scotia (BNS) or National Commercial Bank (NCB). Banking details are included on your invoice or provided upon request via WhatsApp. Cash is also accepted.

Payment Timing & Late Payment

Payment is due on the same day of service. Cash payments must be settled in full before our team leaves the client's premises. For direct deposit or online transfers, payment must be completed on the same day of service, and proof of payment (a transfer receipt or screenshot) must be sent to us the same day.

Any payment that is not completed and confirmed by proof of payment on the day of service is considered late and will attract a late fee of $200 per day, beginning the day after the service was completed, until the outstanding balance is paid in full. If payment is not received within 5 days, we reserve the right to pursue legal action or engage a third-party collection agency.

What Is Included

Each service includes only the tasks listed in the specific package or invoice the client has booked. Any additional work not listed must be requested and booked separately and may carry an additional charge.

Vehicle Condition & Pricing

Quoted prices are based on a vehicle in typical condition. Where a vehicle is heavily soiled or requires work beyond the booked package, the final price may be adjusted. Any adjustment is communicated to the client before the additional work is carried out.

Results

Detailing improves the condition and appearance of a vehicle but cannot correct every issue. Some stains, odours, oxidation, watermarks, burns, fading, and general wear may be permanent or only partially improvable, depending on the age, material, and condition of the vehicle. Results are not guaranteed and vary from vehicle to vehicle. A result that reflects the limits of what cleaning can achieve is not a failure of service and does not qualify for a redo or refund.

Before Service (Pre-Service Walkthrough)

Before any work begins, the client or their authorized representative joins our team to inspect and document the condition of the vehicle, including photos or video where possible. This records the vehicle's pre-existing condition and any prior damage.

After Service (Completion Walkthrough)

At the end of every service, our team conducts a completion walkthrough with the client, or the client's authorized representative, either in person or by video. This is the client's opportunity to inspect the vehicle and point out anything they would like corrected while the team is still on site. Any concern raised at this stage is addressed immediately, at no additional cost, before the team leaves.

Authorized Representative

If the client cannot be present, they may appoint a representative to complete the walkthrough on their behalf. Confirmation given by that representative is binding on the client, as though the client had given it directly.

Final Acceptance

Once the client or their authorized representative confirms that the service is satisfactory at the completion walkthrough, the service is deemed complete, final, and accepted. From that point:

• Finesse Mobile Detailers is not obligated to return, redo, or adjust the service; and
• No refund, in full or in part, will be issued,

regardless of the condition or appearance of the vehicle at any later time.

Concerns Raised After Acceptance

Because every client is given a full opportunity to inspect and approve the work on site, concerns raised after the completion walkthrough has been accepted do not qualify for a redo, re-service, or refund. Any cleaning or maintenance requested after a service has been accepted is treated as a new, separately booked service.

Cancellations

• Cancellations must be made at least 24 hours before the scheduled appointment.
• Cancellations made with less than 24 hours' notice will result in a 50% cancellation fee of the booked service cost.
• No-shows or same-day cancellations will be charged 100% of the service cost.
• Prepaid services are non-refundable where the cancellation is made by the client without proper notice.

Rescheduling

• Rescheduling must be requested at least 12 hours in advance to avoid penalties.
• Rescheduling with less than 12 hours' notice will result in a $1,500 rescheduling fee.
• Same-day rescheduling (less than 2 hours before the appointment) will be treated as a cancellation, and the full service fee will apply.

Offered Appointments

Where an appointment time is offered to a client, it is held only until another client books it. If a client does not confirm an offered time promptly, that slot may no longer be available, and we will provide the next available options. Providing available appointment options is not a failure of service.

Multiple Cancellations & Repeat No-Shows

• Clients who cancel or reschedule more than 3 times within a 3-month period will be required to pay a non-refundable 50% deposit upfront for future bookings.
• Clients with two or more no-shows may be restricted from booking future services at our discretion.

Late Arrival or No-Show by Client

• If the client is unavailable upon our arrival and fails to respond within 15 minutes, the appointment will be marked as a no-show, and the full service fee will be charged. If the client needs extra time but informs us at least 1 hour before the appointment, we will accommodate based on availability.

Service Delays & Communication

• If we anticipate a delay of 15 minutes or more, we will notify you with an updated arrival time.
• For a major delay of 30 minutes or more, you may reschedule at no additional cost or wait for our team to arrive.
• If we are unable to fulfill the appointment on the scheduled day, we will prioritize your rescheduled service at the earliest convenience and offer a 5% discount on your next booking as a goodwill gesture.

Inclement Weather & Unsafe Conditions

• In cases of bad weather (heavy rain, storms, or extreme heat) where services cannot be safely completed, we will notify you as soon as possible to reschedule at no extra cost. If we arrive and find the work area unsafe or inaccessible (for example, no space to park, poor lighting, aggressive pets, or hazardous conditions), we reserve the right to cancel the service and charge a 50% cancellation fee.

Pre-Existing Damage

Cleaning and detailing can reveal damage that was previously hidden by dirt, grime, or wear, such as scratches, chips, faded or thinning paint and clear coat, stains, cracks, or loose and worn trim, clips, and fittings. Finesse Mobile Detailers is not responsible for pre-existing damage, or for conditions revealed, loosened, or made more visible in the course of normal cleaning. The pre-service walkthrough exists to record the vehicle's condition, which is why client participation in it is required.

Aftermarket & Non-Standard Components

Clients must inform our team of any aftermarket coatings, wraps, delicate finishes, modifications, or non-standard components before service begins. Finesse Mobile Detailers is not responsible for damage to items or finishes we were not made aware of.

Limit of Liability

Except in the case of proven negligence by our team, our total liability for any claim is limited to the value of the service paid for the affected vehicle. We are not liable for indirect or consequential losses, including loss of use, time, fuel, or travel costs.

When a Refund Applies

A refund is issued only where a client has booked and prepaid in advance, and Finesse Mobile Detailers is unable to deliver the booked service due to an issue on our end. In that case, the client may choose to reschedule or to receive a full refund of the prepaid amount within 3 to 5 business days to the original payment method.

No Refunds for Completed Services

Once a service has been carried out and accepted at the completion walkthrough, payment reflects the work performed and is non-refundable, in full or in part. This applies regardless of any concern raised after the service was accepted.

No Refunds for Client-Caused Cancellations

Where a client cancels, reschedules outside the required notice period, does not confirm an offered appointment in time, or is unavailable at the confirmed time and location, the cancellation and rescheduling terms in Section 5 apply. Prepaid amounts in those cases are handled under those terms and are not refunded.