Booking, Cancellation & Service Policy

Scheduling Appointments

To schedule an appointment with Finesse Mobile Detailers, contact us via WhatsApp at (876) 575-4367. All bookings are managed directly by our team. Service availability is subject to location and operational coverage — eligibility will be confirmed upon enquiry.

When booking, please provide your full name, a valid contact number, and your service location details. For detailing services, a minimum 20% deposit is required to secure your booking.

Booking Confirmation

After booking, you will receive an invoice and booking confirmation via our booking system with the date, time, and location of your appointment. Please review and confirm the accuracy of these details upon receipt.

Payment Policy

We accept the following payment methods:

• Cash on Delivery — paid at time of service completion
• Direct Deposit — accepted from all banks, deposited to our Bank of Nova Scotia (BNS) or National Commercial Bank (NCB) account

Banking details will be included on your invoice or provided upon request via WhatsApp.

Late Payment Policy

All payments must be made in full before or immediately after service completion.

• Failure to complete payment within 24 hours of service completion may result in a late fee of $500 per day.
• If payment is not received within 5 days, we reserve the right to pursue legal action or engage a third-party collection agency.

Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment.
• Cancellations made within less than 24 hours will result in a 50% cancellation fee of the booked service cost.
• No-shows or same-day cancellations will be charged 100% of the service cost.
• Prepaid services are non-refundable if the cancellation is made by the client without proper notice.

Rescheduling Policy

• Rescheduling must be requested at least 12 hours in advance to avoid penalties.
• Rescheduling within less than 12 hours will result in a $1,500 rescheduling fee.
• Same-day rescheduling less than 2 hours before the appointment will be treated as a cancellation and the full service fee will apply.

Multiple Cancellations & Repeat No-Shows

• Clients who cancel or reschedule more than 3 times within a 3-month period will be required to pay a non-refundable 50% deposit upfront for future bookings.
• Clients with two or more no-shows may be restricted from booking future services at our discretion.

Late Arrival or No-Show by Client

• If the client is unavailable upon arrival and fails to respond within 15 minutes, the appointment will be marked as a no-show and the full service fee will be charged.
• If the client needs extra time but informs us at least 1 hour before the appointment, we will accommodate based on availability.

Scheduled Detailing Sessions

FMD Club members (Platinum, Diamond, and Elite) have scheduled detailing sessions as part of their membership. The following applies to those sessions:

• One reschedule is permitted per session with at least 48 hours notice.
• Rescheduling requests made with less than 48 hours notice will result in the session being forfeited for that cycle.
• Forfeited sessions are not rolled over to the following cycle.
• Monthly Club billing continues regardless of session attendance or rescheduling.

Maintenance Wash Sessions

Standard cancellation and rescheduling terms apply to all scheduled maintenance wash sessions for Bronze, Silver, and Gold Club members.

Inclement Weather & Unsafe Conditions

• In cases of bad weather where services cannot be completed, we will reschedule at no extra cost.
• If we arrive and find the work area unsafe or inaccessible, we reserve the right to cancel and charge a 50% cancellation fee.