Privacy Policy

1. Information We Collect

When you engage our services or contact us, we may collect the following information:

• Personal identification information — full name, phone number, email address
• Location information — service address for mobile detailing purposes
• Vehicle information — vehicle type, make, and condition details relevant to service delivery
• Payment information — bank deposit references (we do not store full banking details)
• Communication records — WhatsApp messages and correspondence related to bookings

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver your detailing services
• Process payments and issue invoices
• Communicate service updates, delays, or changes
• Send booking confirmations and receipts
• Improve our services based on client feedback
• Contact you about FMD Club membership opportunities where relevant

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service delivery partners — team members who require location details to fulfil your appointment
• Accounting and invoicing providers — for billing and financial record-keeping purposes
• Legal authorities — where required by law or in pursuit of outstanding payments

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client records are maintained for a minimum of 3 years for business and accounting purposes.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp at (876) 575-4367 or email info@finessemobiledetailersja.com.

6. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All client communications are conducted through secure channels.

7. Third-Party Links

Our service guide may contain links to third-party platforms such as Google Reviews or WhatsApp. We are not responsible for the privacy practices of those platforms and encourage you to review their respective privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.